Privacy Policy
Privacy Policy
Effective Date: August 10, 2025Â
Cafe Collective, Inc. (“we”, “us”, or “our”) respects your privacy and is committed to protecting the information you provide when you use our website and services. This Privacy Policy describes how we collect, use, and safeguard your personal information, and your rights in connection with your use of our web-based marketplace.
1. Information We Collect
We collect the following types of information from members and visitors to our site:
- Personal Information: Your name, email address, phone number, billing and shipping addresses, and payment information (processed via Stripe and PaySafe).
- Business Information: Company name, business address, resale license number, and other identifying business information (required for wholesale membership).
- Account Information: Username, password, and other information provided during account creation.
- Usage Data: Information on your interactions with our site, including pages visited, products viewed or purchased, and performance metrics.
- Cookies & Tracking Technologies: We use cookies and similar technologies to store login credentials, personalize content, and analyze site performance.
2. How We Use Your Information
We use your information to:
- Process transactions and manage your orders
- Manage member access to wholesale catalogs
- Improve our website, products, and customer experience
- Send marketing and promotional communications (if opted in)
- Analyze customer behavior and product performance
- Ensure compliance with legal obligations
3. Sharing Your Information
We do not sell your personal information. However, in order to fulfill orders placed through our marketplace, we do share certain customer information with our trusted suppliers and service providers.
Because all orders are fulfilled via drop-shipping directly from our suppliers to the customer, we share the following information with the relevant supplier(s) solely for the purpose of ensuring accurate and timely order fulfillment:
- Business name
- Business shipping address
- Business phone number
- Contact person name
- Items purchased
Our suppliers are contractually obligated to use this information only for the purpose of fulfilling your order. They are not permitted to use it for marketing, solicitation, or any other unrelated purposes.
We also share customer data with the following types of service providers:
- Payment Processors: Such as Stripe and PaySafe, for secure payment transactions
- Analytics Providers: Such as Google Analytics and WordPress Analytics, to monitor and improve site performance
- E-commerce Platform Providers: Such as WooCommerce, for managing product listings, customer accounts, and order workflows
We may also disclose your information to comply with applicable laws or legal processes, or to protect our rights, users, or the public.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Keep users logged into their accounts
- Personalize the browsing experience
- Analyze site usage and customer behavior
You may disable cookies through your browser settings, but please note that doing so may impact your ability to use certain features of the site.
5. Data Storage & Security
Your data is securely stored on our WordPress-hosted platform. We use commercially reasonable administrative, technical, and physical safeguards to protect your personal data, including encryption and access restrictions. While no method of transmission over the Internet is 100% secure, we strive to protect your information to the best of our ability.
6. Your Rights and Choices
We comply with applicable privacy laws including the California Consumer Privacy Act (CCPA). While we do not currently offer self-service tools for data deletion or access requests, you may:
- Opt out of marketing communications at any time using the unsubscribe link in our emails
- Contact us directly to request more information about how your data is used or to make specific requests under CCPA
To make a request, email us at Info@cafecollectiveinc.com.
7. Children’s Privacy
Our website and services are intended for users aged 13 and older. We do not knowingly collect or solicit information from children under the age of 13. If you believe a child under 13 has provided us with personal information, please contact us and we will promptly delete the information.
8. Changes to This Policy
We may update this Privacy Policy from time to time. If material changes are made, we will notify users via email or through a prominent notice on our website. Continued use of the site after such changes will indicate your acceptance of the revised policy. In some cases, we may request renewed agreement to continue using certain services.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Cafe Collective, Inc.
San Jose, CA, USA
Email: info@cafecollectiveinc.com